Alto Foot and Ankle (“Alto Foot and Ankle,” “we,” “us,” or “our”) operates the website located at www.altofootandankle.com (the “Site”). This Privacy Policy explains what information we collect through the Site, how we use and protect it, and the choices available to you. By using the Site, you agree to the collection and use of information as described in this policy.
This Privacy Policy applies only to our Site and general online communications. It does not describe how we handle protected health information (PHI) created or received in connection with your care. That information is governed by our HIPAA Notice of Privacy Practices, which is provided to you separately at the time of your appointment or discovery call and is available upon request at our office.
Information We Collect
We may collect the following types of information through the Site:
- Contact information you provide, such as your name, phone number, email address, and the details of your inquiry when you request a discovery call or submit a contact form.
- Appointment and scheduling information related to a discovery call or consultation request.
- Log data automatically collected when you visit the Site, including your IP address, browser type and version, device type, the pages you visit, and the date and time of your visit.
- Information collected through cookies and similar tracking technologies, as described below.
We ask that you not submit detailed symptoms, diagnoses, treatment history, or other sensitive health information through general contact forms on the Site. Please reserve those details for a phone call, secure patient portal, or in-person visit.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and schedule discovery calls or consultations.
- Operate, maintain, and improve the Site.
- Send appointment reminders and administrative communications.
- Send marketing or promotional communications, but only where you have consented to receive them and always with an option to opt out.
- Comply with applicable law and protect the security of our Site and business.
Cookies and Analytics
Like most websites, we use cookies and similar technologies to collect information about how visitors use our Site. We may use third-party analytics and advertising services, such as Google Analytics and Meta (Facebook/Instagram) Pixel, to help us understand Site usage and measure the performance of our advertising. These providers may use cookies and similar technologies to collect information about your visits to this and other websites.
You can set your browser to refuse cookies or to alert you when a cookie is being sent. If you disable cookies, some features of the Site may not function properly.
Third-Party Links and Services
The Site may contain links to third-party websites, patient portal platforms, payment processors, or scheduling tools that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies separately.
Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
You may opt out of marketing communications at any time by following the unsubscribe instructions included in those communications or by contacting us directly. If you are a California resident, you may have additional rights under the CCPA regarding access to, deletion of, and disclosure of your personal information. To exercise those rights, please contact us using the information below.
Children’s Privacy
The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through the Site.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with a revised effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Alto Foot and Ankle
26440 La Alameda, Suite 150
Mission Viejo, CA 92691
949-415-4976
info@altofoot.com